Server Nusa

Refund Policy

Last updated: May 28, 2026

1. 7-day guarantee

For VPS and Shared VPS, we offer a 100% refund within the first 7 days if the service does not meet expectations. Applies only to first purchases, not renewals.

2. Non-refundable services

  • Dedicated servers (custom hardware, high provisioning cost).
  • Domains and SSL certificates.
  • Setup fees or migration fees.
  • Accounts suspended for Terms of Service violations.
  • Service renewals.

3. How to request a refund

  1. Open a support ticket in the dashboard with subject “Refund Request”.
  2. Include the order ID and reason for the refund.
  3. Our team will review within 1 business day.
  4. If approved, funds are returned within 3–7 business days.

4. Refund method

Refunds go back to the original payment method. If that is not possible, funds are credited to your account wallet.

5. Partial refunds

For annual renewals canceled mid-term, we may issue a partial refund for the unused period (prorated), at our discretion.

6. SLA compensation

If uptime SLA is not met (below 99.9%), you are entitled to wallet credit based on downtime percentage, not a cash refund. Claims must be filed via support ticket within 30 days of the incident.

7. Contact

Refund questions can be sent to [email protected].